🏡 Accommodation rules
Important information
Restaurant and bar
07:30 - 09:30 breakfast 11:00 - 22:00 restaurant and bar (last food order in the restaurant at 20:30)
Social networks
Stay in touch with us and follow us on Instagram or Facebook. We would be happy if you mention us in your posts. If you enjoyed your stay with us, we would appreciate reviews on Google Maps. Instagram: @chata_tale Facebook: Chata Tále Mountain Lodge
Adapter
The voltage in Slovakia is 230V. An international adapter is available upon request at the hotel reception.
Security - No smoking
All rooms and public areas are equipped with smoke detectors. Although it is unlikely, in case of emergency (fire), please report the exact location of the fire at the reception. Follow the instructions of the reception. Emergency exits are marked with a green light. Smoking is strictly prohibited in rooms and balconies. Failure to comply may result in a fine of up to 100 EUR.
Night calm
In the cottage premises, in the rooms as well as outside the cottage, quiet hours are in effect from 22:00-06:00. Please be considerate towards other guests. In case of booking the entire cottage by a group, an exception may be granted.
Reception
Our reception is at your disposal daily from 7:30 to 11:00 and from 14:00 to 18:00. Check-in is from 14:00, check-out until 11:00. In case of any information, do not hesitate to contact our staff.
CHECK- IN / CHECK – OUT / LATE CHECK - OUT
On the day of arrival you can check in from 2:00 pm. On the day of departure, please vacate your room by 11:00 am. Leaving the room between 11:00 am and 1:00 pm is considered a late check-out. Late check-out is subject to a flat fee of 20€ per room and its availability must be confirmed in advance at the hotel reception. After 1:00 pm, the hotel has the right to charge the full amount for an additional day's stay.
Maintenance, breakdowns, defects and accidents
If you find that some device in your room is not working, or is not working properly. Or if you have found something damaged. Inform the reception. Maintenance work is not operated continuously.
ATM
The nearest ATM can be found in the neighboring Hotel Partizán. Of course, we also accept card payment at our cottage.
Groceries
In the village of Bystrá (4km) and Mýto pod Ďumbierom (3km) you can buy basic groceries at Coop Jednota (4km). Lidl and Tesco can be found in Brezno (13km). You can also buy water, sweets, and snacks at our bar.
Gas station
You can refuel closest in Podbrezová or in Valaska.
Companies, celebrations, and other groups
We will be happy to help you organize corporate teambuilding, company skiing trips, cabbage soup parties, group reservations, as well as private celebrations, weddings, or funeral gatherings. Contact: info@chatatale.eu
Accommodation rules
• The guest who is interested in staying at the cottage must be properly registered at the reception upon arrival, where they will present a valid ID card, passport or other valid identification document with a photo. • By registering at the reception, the guest agrees to comply with the "Accommodation Rules." • By registering at the reception, each guest agrees to pay for the accommodation and services provided in advance, upon check-in. • Upon arrival, the guest will receive the key to the room and main entrance at the reception, as well as information about the stay - room number, number of people in the room, start and end date of the stay. • A detailed price list and description of services provided at the cottage are available at the reception and can be provided to the guest upon request. • Based on the booked accommodation, the hotel is obliged to accommodate the guest from 3:00 pm. • If the hotel does not have a room available for the guest as reserved, they may offer an alternative room, with the room fee not exceeding the agreed amount in the reservation. • If a guest requests an extension of their stay, the hotel may offer a different room depending on availability. • On the day of departure, the guest must end their stay by 11:00 am at the latest, if not, the cottage has the right to charge the guest for an additional day in full. • The cottage premises are non-smoking, smoking is only allowed in designated smoking areas. Failure to comply with the smoking ban may result in a fine of up to 50€. • Parking is provided in the cottage area. One free parking space is available per room, otherwise the cottage may charge a fee for each additional vehicle. • For safety reasons, children under 10 years old must not be left unattended in the cottage premises. • In case of illness or injury, the cottage will provide medical assistance or transport to the hospital for the guest. • Quiet hours are observed from 10:00 pm to 6:00 am. During this time, guests must not disturb others with loud singing, loud TV volume, shouting, etc. Social events during this time must be prearranged with the manager and held in designated areas. • Guests are not allowed to make modifications to the rooms or cottage premises, such as moving furniture or interfering with installations. • Guests are not allowed to bring sports equipment or other tools into the room, there is a designated place for storage. • Forgotten items are kept for 3 months and will be sent to the guest upon request. • Cottage staff are authorized to enter the guest's room in necessary cases such as cleaning, maintenance, emergency assistance, etc. • If a guest damages or destroys any of the cottage facilities, they must report it to reception immediately, or at the latest upon departure. • Guests are required to maintain order in the cottage area and not litter the surroundings with garbage. • Pets are welcome at the cottage, with prior notice and payment of a 10 Euro fee for thorough cleaning of the room.